Knowledge Base (FAQ)
Technical information, logistics procedures, and operational policies.
Do you retail generic or second-hand parts?
No. Euro Estándar operates exclusively with new OEM (Original Equipment Manufacturer), OES (Original Equipment Supplier), and homologated aftermarket parts. We guarantee strict compliance with original manufacturer specifications (e.g., Bosch, Lemförder, Mahle).
How is component fitment validated for my vehicle?
We utilize technical data architecture based on chassis numbers and YMME (Year, Make, Model, Engine) specifications. Manufacturer technical references are cross-referenced with our inventory to guarantee exact homologation prior to purchase.
What is the procedure for a 'Special Order'?
Special Orders consist of low-rotation components procured through our air import logistics network. The estimated delivery timeframe is 8 to 15 business days, inclusive of all customs duties. Due to their on-demand import nature, these orders are ineligible for cancellation or return once processed.
What is your policy regarding returns due to external diagnostic errors?
We offer an exclusive warranty for factory defects (30 business days). We do not assume liability for erroneous mechanical diagnostics. Returns for purchasing errors are accepted within an 8-day calendar window (subject to a 15% restocking fee), provided the original packaging remains unaltered. Per industrial quality standards, we do not accept returns for electrical components or sensors whose factory seals have been broken.